Privacy Policy

This Privacy Policy applies to https://hygienetic.co.nz/ (the “Website”) and any products, services, quotes, orders, and communications provided through it. In this Privacy Policy, “Hygienetic”, “we”, “us” or “our” means Hygienetic (New Zealand) Ltd.

This Privacy Policy explains:

• What personal information we collect
• Why we collect it and how we use it
• Who we share it with (including overseas providers)
• How we store and protect it
• How you can access or correct your information
• How to contact us or make a privacy complaint

We may collect personal information about you when you visit our Website, create an account, request a quote, place an order, contact us, or otherwise interact with us. The information we collect may include:

• Name, email address and phone number
• Billing address and delivery address
• Business name and business details (if applicable)
• Order details (products purchased, quantities, delivery instructions)
• Any information provided through contact forms, email, phone, or other communications
• Account login details (username and password) if you create an account

When you use our Website, we (and our service providers) may automatically collect certain information such as:

• IP address
• Device type, browser type, and operating system
• Pages viewed, links clicked, time spent on pages
• Referring/exit pages

• Delivery/courier updates related to your order
• Fraud prevention or security services (where used)
• Platforms you use to contact us (e.g. if you message us through social media)

We collect and use personal information for purposes including:

• To provide the products and services you request, including quotes, orders, invoicing, and delivery
• To manage your account, if you create one
• To respond to enquiries and provide customer support
• To improve our Website, product range, and customer experience
• To maintain Website security and prevent fraud or misuse
• To comply with legal obligations, including tax and accounting requirements
• To send service messages such as order confirmations and delivery updates
• To send marketing messages where permitted

Some information is required for us to supply products and services. For example:

• If you place an order, we need contact and delivery details to process and deliver it
• If you request a quote, we need enough information to respond

We may share personal information with trusted third parties only where necessary, including:

• Payment processors to process payments securely
• Couriers and logistics providers to deliver your orders
• IT and hosting providers to host and maintain our Website and systems
• Analytics providers to help us understand Website usage and improve performance
• Email and communication providers to send order updates and respond to enquiries
• Professional advisers such as accountants or lawyers where necessary
• Government agencies or regulators where required or permitted by law
• Any person or entity you explicitly authorise us to share information with

We require service providers to handle your information securely and confidentially.

Some of our third-party service providers may store or process information outside New Zealand, for example in cloud hosting, email systems, or analytics services.

We take reasonable steps to protect personal information from loss, misuse, interference, and unauthorised access, modification, or disclosure.

We use cookies and similar technologies to:

• Keep the Website working properly
• Remember your preferences where applicable
• Understand how visitors use our Website
• Improve Website performance and content

We keep personal information only for as long as necessary for the purpose it was collected, including for legal, tax, accounting, and business needs.

When information is no longer required, we will take reasonable steps to delete or de-identify it unless we are required to retain it by law.

If you receive marketing communications from us, you can opt out at any time by:

• Using the unsubscribe link in the email where provided
• Contacting us using the details in section 13

You have the right to request access to the personal information we hold about you and to request correction of that information if you believe it is inaccurate.

If we do not agree a correction is required, you may ask us to attach a statement of correction to the relevant information.

Our Website may contain links to other websites. We are not responsible for the privacy practices of those websites. We recommend reviewing their privacy policies before providing personal information.

If you have questions, requests, or concerns about privacy, please contact our Privacy Officer:

If you believe we have not handled your personal information appropriately, please contact our Privacy Officer first so we can try to resolve your complaint.

We may update this Privacy Policy from time to time. The latest version will always be published on this page, and the Last updated date will be amended accordingly.

We encourage you to review this page periodically to stay informed about how we protect your personal information.