Privacy Policy

Effective date: 09-11-2024
Last updated: 25-01-2026

This Privacy Policy applies to https://hygienetic.co.nz/
(the “Website”) and any products, services, quotes, orders, and communications provided through it.

In this Privacy Policy, “Hygienetic”, “we”, “us” or “our” means Hygienetic (New Zealand) Ltd.

1) What this Privacy Policy covers

This Privacy Policy explains:

what personal information we collect
why we collect it and how we use it
who we share it with (including overseas providers)
how we store and protect it
how you can access or correct your information
how to contact us or make a privacy complaint

2) What personal information we collect

We may collect personal information about you when you visit our Website, create an account, request a quote,
place an order, contact us, or otherwise interact with us.

The information we collect may include:

A) Information you provide to us

Name
Email address
Phone number
Billing address and delivery address
Business name and business details (if applicable)
Order details (products purchased, quantities, delivery instructions)
Any information you provide through contact forms, email, phone, or other communications
Account login details (for example, a username and password) if you create an account

B) Payment-related information

Payments are processed by a third-party payment provider. We do not intentionally collect or store your full card
details on our Website. We may receive limited payment information such as payment confirmation and transaction
references from the payment provider.

C) Website usage and device information

When you use our Website, we (and our service providers) may automatically collect certain information such as:

IP address
device type, browser type, and operating system
pages viewed, links clicked, time spent on pages
referring/exit pages

This information is generally collected through cookies and similar technologies (see section 8).

D) Information from other sources

In some cases, we may receive information from third parties such as:

delivery/courier updates related to your order
fraud prevention or security services (where used)
platforms you use to contact us (for example, if you message us through social media)

3) Why we collect your information (and how we use it)

We collect and use personal information for purposes including:

to provide products and services you request (including quotes, orders, invoicing and delivery)
to manage your account (if you create one)
to respond to enquiries and provide customer support
to improve our Website, product range, and customer experience
to maintain the security of our Website and prevent fraud or misuse
to comply with legal obligations (including tax and accounting requirements)
to send service messages (for example, order confirmations and delivery updates)
to send marketing messages where permitted (see section 10)

4) Providing information: required vs optional

Some information is required for us to supply products and services. For example:

if you place an order, we need contact and delivery details to process and deliver it
if you request a quote, we need sufficient details to respond

If you do not provide required information, we may be unable to provide the requested product, service, quote, or delivery.

Providing marketing consent (where applicable) is optional.

5) Who we share personal information with

We do not sell your personal information.

We may share personal information with trusted third parties only where necessary, including:

payment processors (to process payments)
couriers and logistics providers (to deliver orders)
IT and hosting providers (to host and maintain our Website and systems)
analytics providers (to help us understand Website usage and improve performance)
email and communication providers (to send order updates and respond to enquiries)
professional advisers (such as accountants, auditors, or lawyers) where necessary
government agencies or regulators where required or permitted by law
any person or entity you authorise us to share information with

We require service providers to handle information in a secure and confidential manner.

6) Overseas storage and disclosure

Some of our third-party service providers may store or process information outside New Zealand (for example, cloud hosting,
email systems, or analytics services).

Where we disclose personal information to a foreign person or entity, we will take steps to ensure appropriate safeguards are
in place, and/or we will obtain authorisation where required. Please note that information disclosed overseas may not be protected
by laws that provide the same level of protection as the New Zealand Privacy Act.

7) How we store and protect personal information

We take reasonable steps to protect personal information from loss, misuse, interference, and unauthorised access, modification,
or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. You share information with us at your own risk.

8) Cookies and tracking technologies

We use cookies and similar technologies to:

keep the Website working properly
remember preferences (where applicable)
understand how visitors use our Website
improve Website performance and content

You can control cookies through your browser settings (including blocking or deleting cookies). If you disable cookies, some Website features may not function as intended.

9) How long we keep your information

We keep personal information only for as long as necessary for the purpose it was collected, including for legal, tax, accounting,
and business needs.

For example, we may retain order and invoice records for at least 7 years to meet record-keeping requirements.

When information is no longer required, we will take reasonable steps to delete or de-identify it (unless we are required to retain it by law).

10) Marketing communications

If you receive marketing communications from us, you can opt out at any time by:

using the “unsubscribe” link in the email (if provided), or
contacting us using the details in section 13.

Even if you opt out of marketing, we may still send you essential service communications (for example, order and delivery updates).

11) Your rights (access and correction)

You have the right to request access to the personal information we hold about you and to request correction of that information
if you believe it is inaccurate.

If we do not agree a correction is required, you may ask us to attach a statement of correction to the relevant information.

To make an access or correction request, contact us using the details in section 13. For security, we may need to verify your identity before responding.

12) Links to other websites

Our Website may contain links to other websites. We are not responsible for the privacy practices of those websites. We recommend reviewing their privacy policies before providing personal information.

13) How to contact us (Privacy Officer)

If you have questions, requests, or concerns about privacy, contact:

Privacy Officer
ABNOVA Limited
Address: Khandallah, Wellington, New Zealand
Email: sales@hygienetic.co.nz
Phone: +64 22 302 4618

14) Complaints

If you believe we have not handled your personal information appropriately, please contact our Privacy Officer first so we can try to resolve your complaint.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner (New Zealand).

15) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page, and the “Last updated” date will be amended.